Joining us as a Store Manager, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do. You’ll get to see the impact of your work right away. You will be a vital part of the team to deliver on our purpose—to provide help and inspire confidence in our client. You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. You will support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Tax Savvy Refunds Company, execute and hold all tax office associates accountable to Standard Operating Procedures, execution and client service experience, with escalation as necessary, serve as point of contact for onsite escalated client service concerns, ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary, lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience, lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines.